Description:
As a Regional Account Manager, you will provide strategic advice, recommendations, and solutions to resolve complex issues for PBS clients, performing two sets of functions - strategic account management and customer service management.
Location of position: Public Buildings Service, Client Engagement Branch, Boston, MA.
We are currently filling one vacancy, but additional vacancies may be filled as needed.
Requirements:
For each job on your resume, provide:
- the exact dates you held each job (from month/year to month/year)
- number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-13 salary range starts at $116,820 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service.Specialized experience is experience in customer account management which includes developing, planning, executing and managing unique customer service strategies to achieve customer support goals; establishing and maintaining relationships in consideration of conflicting customer requirements; experience in formal public speaking and/or presentations to convey information to audiences with divergent expectations or objectives; and serving as a customer advocate while adhering to and advising on the appropriate application of policies and regulations.