Description:
The Opportunity As the Real-Time Analyst, you will play a pivotal role in ensuring operational efficiency and effectiveness. You will monitor incoming calls, emails, and chats, employee availability, and workload distribution in real-time. This includes tracking call, email, and chat queues, employee adherence to schedules, adjusting staffing levels as needed to meet service level agreements. The Team The Demand & Capacity Planning Team is comprised of the following roles: Real-Time Analysts,
Jun 14, 2025;
from:
dice.com