Description:
Location: Boston, MA Position Overview: The Senior Service Desk Technician serves as a key escalation point for complex technical issues and provides advanced support to end-users. This role ensures the stability and efficiency of IT services by troubleshooting, resolving incidents, and mentoring junior technicians. The ideal candidate has strong technical expertise, excellent communication skills, and a customer-focused mindset. Key Responsibilities Act as an escalation point for Tier 1 and Tie
Aug 26, 2025;
from:
dice.com