Description:
RESPONSIBILITIES: Kforce has a client in Boston, MA that is seeking a Solution Desk Analyst. Responsibilities: * Solution Desk Analyst will support users under the Solution Desk Manager's guidance, reviewing protocols, staffing, and service levels * Handle inquiries via ServiceNow, phone, voicemail, and email; manage tickets per guidelines * Assess and resolve or escalate issues based on complexity * Collaborate with internal teams and external partners to deliver timely, accurate solutions * D
Sep 25, 2025;
from:
dice.com